About this site

Unless otherwise stated, the information available on or through this website is protected by copyright and subject to the copyright laws of New Zealand. Such information may be reproduced for personal use without permission, as long as you attribute the work to Waka Kotahi NZ Transport Agency, and abide by the licence terms under the Creative Commons Attribution 4.0 International licence(external link)

The permission to reproduce copyright protected material does not extend to any material on this site such as logos, emblems, trademarks, photography and imagery, and material identified as being the copyright of a third party. This includes material on websites you access via links from this site. To get permission to reproduce such material, contact the copyright holders concerned.

For permission to reproduce information on this website for any purpose other than personal use, contact the Information Team, Waka Kotahi NZ Transport Agency, Private Bag 6995, Wellington 6141, New Zealand, or email informationteam@nzta.govt.nz


The information available on or through this website is intended to provide general information to the public and all reasonable measures have been taken to ensure the quality and accuracy of that information. However, Waka Kotahi:

  • may change, delete, add to or otherwise amend information contained on this website without notice
  • is not responsible for the content of other websites linked to or referenced from this website. (Waka Kotahi neither endorses the information, content, presentation or accuracy of such other websites, nor makes any warranty, express or implied, regarding these other websites).

The contents of this website should not be construed as legal advice and, before acting on any information, you should take specific advice from qualified professional people.

Reference to any specific commercial product, process or service, whether by trade name, trademark, manufacture or otherwise, does not constitute an endorsement or recommendation by Waka Kotahi.

This site may also contain the advice, opinions and statements of various information providers. Waka Kotahi does not represent or endorse the accuracy or reliability of any advice, opinion, statement or other information provided by any information provider, any user of this site or any other person or entity. Reliance upon any such advice, opinion, statement or other information, shall be at the user's own risk.

Waka Kotahi does not accept any responsibility or liability whatsoever, whether in contract, tort, equity or otherwise, for any action taken as a result of reading, or reliance placed on Waka Kotahi because of having read, any part, or all, of the information in this website or for any error, inadequacy, deficiency, flaw in or omission from the information provided in this site.

Each page on this website must be read in conjunction with this disclaimer and any other disclaimer that forms part of the page or website.

Full website Terms of Use


You may browse and access the vast majority of information contained in this website without providing any personal information.

We analyse non-identifiable web traffic data to improve our services. We use Google Analytics, a third party service to analyse the web traffic data for us.

We may collect, hold and use statistical information about visits to help us improve the site, for instance:

(a)  Your IP address

(b)  The search terms you use

(c)  The pages accessed on our site and the links you clicked on

(d)  The data and time you visited the site

(e)  The referring site (if any) through which you clicked through to this site

(f)   Your operating system (eg Windows 10, Mac OS X)

(g)  The type of web browser you use (eg Internet Explorer, Mozilla, Firefox)

The data is aggregated and is not personally identifiable. Our web analytics will also respect any ‘do not track’ settings you might have set on your browser.

We use cookies on our site where they’re required for particular features to work. We also use tracking cookies with Google Analytics (see above) to track and analyse non-personally identifiable data about our website usage. 

Where you voluntarily provide personal information (for example, through email feedback or by completing a form), we’ll use that information only for the purpose for which it was given.

Waka Kotahi holds a variety of information. When dealing with information, Waka Kotahi complies with the relevant information legislation, such as the Official Information Act 1982 and the Privacy Act 2020.

You have the right to request access to and correction of that information.

If you have any concerns about personal information that we hold, please write to: 

Privacy Officer
Waka Kotahi NZ Transport Agency 
Private Bag 6995 
Wellington 6141 

Alternatively, you can send an email to privacy@nzta.govt.nz

Traffic alerts

When you subscribe to our traffic alert services, we collect your name and email address. Once subscribed, your details will be added to our mailing list that is used to distribute traffic alert emails. Your information will be securely stored and only used to send you traffic alerts and to seek feedback on the Journey Planner service. Your email address and personal details will not be shared with anyone else. 

You can see what information we hold about you on your My Journeys dashboard, and you can correct that information at any time. We request that you keep this information up to date. If you have any trouble accessing or correcting this information, please contact us at info@nzta.govt.nz

Traffic alert emails are sent using Amazon Simple Email Service (SES), hosted in Ireland. SES uses in-house anti-spam technologies to filter and scan messages that contain attachments to check for viruses and other malicious content. These processes are automated with no human involvement. SES does not access email content except in certain circumstances such as trouble shooting delivery issues, or investigating fraudulent or abusive activity. SES assists Waka Kotahi to monitor the effectiveness of these alert emails using analytical tools offered that collect the following anonymised information:

  • Deliveries - total number of emails sent.
  • Rejects - total number of emails that SES hasn’t sent because SES determined it contains a virus.
  • Bounces - total number of emails that could not be delivered to their addresses.
  • Complaints - total number of emails marked as spam by the recipient